joya9apk Privacy Policy

01. Definitions and Scope of Application

In this policy, "joya9apk", "we", or "our" refers to the joya9apk platform and its operating team. "User", "you", or "your" refers to any person who accesses our website or mobile application, whether registered or unregistered.

This policy applies to players in Bangladesh and is effective for the joya9apk domain, applications, and all associated services. If you arrive at our site through a third-party link, that third party's own privacy policy will apply, and joya9apk is not responsible for it.

This policy may change from time to time. Once published on the site after any change, it will be considered in effect. Therefore, it is recommended that you review this policy regularly.

02. What Types of Information We Collect

2.1 Registration and Account Information

When you create an account on joya9apk, we collect the following information:

• Full name and date of birth
• Email address
• Password (stored in encrypted form)
• Mobile number (for SMS verification)
• Country of residence

2.2 Identity Verification Information (KYC)

To ensure security and compliance, we may request a copy of your National ID (NID), passport, or driving license. This information remains completely secure and confidential.

2.3 Financial and Transaction Information

When using bKash, Nagad, Rocket, or bank transfer for deposits and withdrawals, transaction references and account numbers (masked) are collected. Complete financial details remain with the relevant payment provider; we do not store card numbers or full bank details.

2.4 Technical and Usage Information

When you browse our site, the following information may be collected automatically:

• IP address and geographic location (up to country level)
• Browser type and version
• Operating system
• Device type (mobile or desktop)
• Session duration and pages visited
• Referrer URL

This information is used to improve site performance, ensure security, and prevent fraud.

2.5 Cookies and Similar Technologies

joya9apk uses session cookies, persistent cookies, and local storage. Cookies remember your login state, save preferences, and help analyze site usage patterns. You can disable cookies from your browser settings, though this may limit some functionality.

03. Purpose of Using Information

We use the information collected for the following purposes:

• Creating, managing, and verifying accounts
• Processing deposits and withdrawals
• Providing welcome bonuses, rewards, and promotions
• Providing customer support via live chat and email
• Preventing fraud, money laundering, and unauthorized access
• Improving site performance and user experience
• Complying with applicable laws and regulations
• Managing necessary communications related to responsible gaming
• Sending relevant promotional messages with your consent

We do not sell your personal information to third parties for marketing purposes.

04. Policy on Sharing and Disclosing Information

joya9apk may share your personal information with third parties in the following limited circumstances:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket), identity verification services, and technology infrastructure providers receive limited access to information for specific purposes. These partners operate under strict confidentiality agreements and may not use the information for any other purpose.

4.2 Legal Obligations

We may be required to disclose information pursuant to a court order, a valid request from an investigating authority, or applicable law. In such circumstances, only the specific information requested will be provided.

4.3 Prevention of Fraud and Security Threats

Relevant information may be shared with security partners to prevent fraud, cyberattacks, or misuse of the platform.

4.4 Business Transfers

In the event of a business merger or acquisition, user data may be transferred. However, the new controlling entity will also be subject to this same privacy policy.

09. International Data Transfers

To serve players in Bangladesh, some of joya9apk's technical infrastructure may be operated on servers located in other countries. In such cases, we ensure that data transfers are carried out under internationally recognized standards and contractual safeguards.

Any third-party processor is committed to and contractually bound to provide protection equivalent to this privacy policy.

10. Marketing and Communication Preferences

At registration, you may consent to receiving promotional emails and notifications. You may withdraw this consent at any time in the following ways:

• By turning off subscriptions from your account notification settings
• By clicking the "Unsubscribe" link at the bottom of any marketing email
• By making a request via live chat or to [email protected]

Even if you opt out of marketing communications, important transaction-related and security-related messages will continue to be sent.

11. Contact and Complaint Resolution

If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Talk to us directly in Bengali 24/7 from any page on the site

We will try to respond to your request as quickly as possible. For complex requests, it may take a little longer to provide a full response, but we take every request seriously.

When this policy changes, we will try to notify registered users of any important changes. However, the best approach is to visit this page regularly to stay up to date with the latest policy.